Refund policy
At Elara, we are committed to providing premium-quality clothing and ensuring every order meets our quality standards. Please read our Return & Refund Policy carefully before making a purchase.
Refund Eligibility
We offer refunds only if you receive:
- A damaged product
- A defective product (manufacturing defect)
- An incorrect product
- An incomplete order
To be eligible, you must notify us within 48 hours of delivery.
How to Request a Refund
- Your Order Number
- Clear photographs and an unboxing video showing the issue
- A brief description of the problem
Our support team will review your request and respond within 2–3 business days.
Inspection & Refund Process
If your request is approved, we may arrange a return pickup or ask you to ship the product to our designated address.
Once the returned product is received and passes our quality inspection, your refund will be processed to your original payment method within 5–7 business days. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
Items Not Eligible for Refund
Refunds will not be provided in the following cases:
- Incorrect size ordered by the customer
- Change of mind or personal preference
- Minor color variations due to screen or lighting differences
- Products that have been used, washed, worn, altered, or damaged after delivery
- Products returned without original tags, packaging, or accessories
- Requests submitted more than 48 hours after delivery
Order Cancellation
Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.
Policy Misuse
Elara reserves the right to reject any refund request involving fraudulent claims, policy misuse, or repeated abnormal return patterns.
Acceptance of Policy
By placing an order with Elara, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.