Shipping policy

At ELARA, we are committed to delivering your orders safely, securely, and on time. We strive to provide a seamless shopping experience by ensuring every order is carefully processed, packed, and shipped with the utmost care.

Order Processing

Once an order is placed and payment is successfully confirmed, our team begins processing the order. Orders are typically processed within 1–3 business days. Please note that during festive seasons or promotional campaigns, processing times may be slightly extended. We appreciate your patience and understanding during high-volume periods.

Delivery Timelines

Estimated delivery timelines generally range from 3–7 business days for metro cities and 5–10 business days for other locations across India. While we strive to deliver products within the estimated timeframe, delays caused by weather conditions, public holidays, transportation disruptions, or courier-related issues may occasionally occur. In such cases, we will keep you informed to the best of our ability.

Shipping Charges & Tracking

Shipping charges, if applicable, are calculated based on the delivery location, order value, and any ongoing promotional offers. The applicable shipping charges are clearly displayed during checkout before you confirm your payment.

Once your order is shipped, you will receive tracking details via email or SMS, allowing you to monitor your shipment in real time.

Responsibility & Claims

Customers are responsible for providing accurate shipping information during checkout. ELARA shall not be held responsible for delays or failed deliveries caused by incorrect addresses or the recipient’s unavailability at the time of delivery.

If you receive damaged packaging or find that items are missing from your shipment, please contact our support team within 48 hours of delivery with clear photographs of the packaging, the delivered items, and your order details. We will investigate the matter promptly and work to resolve it as quickly as possible.

Important Reminder

Important: Please inspect your order upon arrival. For any damage or discrepancy, report it within 48 hours with clear photographs and your order number to help us assist you effectively.

Get in Touch

ELARA

Email: elarabyarhana@gmail.com
Phone: +91 9953195735

By placing an order with ELARA, you acknowledge that you have read, understood, and accepted this Shipping Policy.