Shipping policy

At Elara, we are committed to delivering your orders safely, securely, and on time. Every order is carefully processed, packed, and shipped to ensure a seamless shopping experience.

Order Processing

Once your order is placed and payment is successfully confirmed, our team begins processing it.

  • Orders are typically processed within 1–3 business days.
  • Processing times may be extended during festive seasons, public holidays, or promotional events due to higher order volumes.

Delivery Timelines

Estimated delivery timelines are:

  • Metro Cities: 3–7 business days
  • Other Locations Across India: 5–10 business days

Delivery timelines are estimates only and may vary due to factors beyond our control, including weather conditions, transportation delays, public holidays, or courier service disruptions.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.
  • Any free shipping offers will be clearly communicated on our website during promotional periods.

Order Tracking

Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where available), allowing you to track your shipment in real time.

Incorrect Address & Delivery Issues

Customers are responsible for providing accurate shipping information during checkout.

Elara shall not be responsible for delays, non-delivery, or additional charges resulting from:

  • Incorrect or incomplete shipping addresses
  • Incorrect contact details
  • Recipient unavailability at the time of delivery

Damaged or Missing Items

If your package arrives damaged or if any item is missing, please notify us within 48 hours of delivery.

To report an issue, please provide:

  • Your Order Number
  • Clear photographs of the package and product
  • An unboxing video (recommended)

Claims submitted after 48 hours of delivery may not be eligible for review.

Shipping Coverage

Currently, Elara ships across India. Shipping availability to specific locations may be subject to courier service coverage.

Policy Updates

Elara reserves the right to modify this Shipping Policy at any time without prior notice. Any updates will be effective immediately upon publication on our website.

Acceptance of Policy

By placing an order with Elara, you acknowledge that you have read, understood, and agreed to this Shipping Policy.